Complaints and Compliments

We want you to feel as happy and secure as possible throughout your experience with Ivory Cottage. That said, we won’t always get it right all the time. We want to create a culture where you feel free to speak up about any comments and complaints, and where we respond to them actively.

When you make a complaint, you’ll be told who’ll be investigating it and how long the process is likely to take. If you need help in making your complaint and feel like you can’t speak to a member of staff, Coram Voice offers an advocacy service where trained professionals will advise you in confidence on how best to have to your say. 

All complaints will be taken seriously. You’ll be informed of the progress of your complaint and you also have the right to appeal any decisions that are made following your complaint.

If you have a complaint, or you’re dissatisfied in any way, you can make it known in a number of different ways: